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Job opportunity: Customer Journey & Operations Assistant @ TWEDEX

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Youth Football Scotland's partners, Trans World Educational Experiences, has an exciting new full time employment opportunity at their Edinburgh office.
 
COMPANY OVERVIEW
Trans World Educational Experiences creates sports journeys that excite and inspire young minds. Our tailor-made sports-education experiences provide a global-perspective, complement and enrich the curriculum, and leave a lasting impact on participants’ future development.
 
We use sport as a universal language to give children of all ages and abilities access to world class travel experiences - touring the iconic stadiums; training with professional coaches; playing in the biggest tournaments; and watching live sport. We are now looking for an outstanding person to join our team and deliver our offering to domestic and international markets. 
 
ROLE DESCRIPTION
Trans World Educational Experiences is one of the leading Sports Tour providers across the UK, Europe and the Middle East markets. We are a people business - preserving the quality of our staff and our tours to ensure we are living our values in everything we do are of upmost importance as we scale. A Customer Journey & Operations Assistant is one of the most important roles in the company, not only will you interact with the customers on a daily basis, you will be responsible for building and booking programmes.
 
JOB PURPOSE
To provide support to the customer journey process
To support the Operations Executive on the booking of domestic and international Experiences delivered in the UK
To support the Customer Journey Executive on execution of the company sales and marketing strategy
Play an active role in business development
 
JOB DUTIES
Provide support to help manage the enquiries help desk
Involvement in the delivery of all Experiences across the UK, Europe and UAE
Manage supplier relationships
Active role in the sales process of Experiences to domestic and international school and clubs
Create Tour itineraries and provide pricing information
Transfer information from internal systems to customer facing collateral
Handling of bookings and payment systems
Marketing, customer account management support and general social media engagement
 
For a full application pack click here.
 
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